Frequently Asked Questions
If you have questions, we have answers!
Please click on on a question below to get your answers. If there’s anything else you need to know, just use our Contact page.
Upper Room Theatre is located at 9310 Stonewall Road, Manassas, VA 20110, on the corner of Center Street (Route 28) and Stonewall Road. Our Performing Arts Center has a big round blue roof. If you’re using Google Maps or the Google Maps app on your smart phone, simply search for “Upper Room Theatre Ministry” in Manassas, VA.
For more information and a map, visit our “Directions” page.
We have plenty of free parking both onsite and nearby our theater.
If you’re having issues ordering online, please use our Contact page for assistance.
Theater doors open approximately 30 minutes before a performance.
Late seating is at the discretion of our House Managers. Because we want to ensure a great experience for our audience and actors, if you are late, you may have to wait several minutes before entering the theater, until a suitable spot occurs in the performance.
Your tickets will be emailed to you immediately after ordering. If you have any issues, please use our Contact Us page.
All sales are final and non-refundable. However, we understand that sometimes life may throw you a curveball. That’s why even though there are zero refunds and all sales are final, for this year, we will strive to help you if an exchange situation comes up.
In that event an exchange is needed, tickets may only be exchanged into the same production and are based on availability. Tickets may not be exchanged after a performance has passed as we are unable to sell that seat to someone else. The exchange must happen no later than 48 hours before the scheduled performance and you will incur a $5 per ticket fee.
While we are under social distancing state regulations, PLEASE make sure you are buying all the tickets you will need in one order. Because of our socially-distanced seating programming & system, it is impossible for us to add additional seats to your order later.
If you were to place a second order you would make multiple previously-usable seats unavailable, on top of the socially-distanced seats your first order blocked out in our system. In a nutshell, if you don’t order everything at once, we lose multiple usable seats we could actually sell had your order been placed at one time.
Again, if we need to reprocess or make changes to your order in any way, it is a $5 per ticket fee.
We very rarely cancel performances (especially our summer shows) due to inclement weather. In the event a performance needs to be canceled because of bad weather or other unexpected circumstances, we will post a notice on our UpperRoomTheaterMinistry.org website and via our Upper Room Theatre Ministry Facebook page.
Because our theater can sometimes run a bit warm, or slightly chilly with the A/C blowing, we recommend that you dress in layers and consider bringing a sweater or light jacket.
RESERVED SEATING PERFORMANCES: You must select a handicap seat and, if needed, the companion seat next to it. We have specific handicap seats marked on our seating chart.
GENERAL ADMISSION PERFORMANCES: If you state that you need handicap seating when ordering, we have a very small handicap waiting area for those with wheelchairs, walkers, and crutches. The rest of your party will wait in the regular admission line, and you will enter the theater when they reach the front of that line. If you are in a wheelchair, you will be seated on the left hand side of our theater in our designated handicap seating area.
Yes! We have enhanced safety procedures and protocols for all of our guests, performers, volunteers, and staff.
Please visit our COVID-19 Safety Page to read all of our changes and requirements for attending a performance.