Frequently Asked Questions

Where is the Theatre located?

Upper Room Theatre is located at 9310 Stonewall Road, Manassas, VA 20110, on the corner of Center Street (Route 28) and Stonewall Road. Our Performing Arts Center has a big round blue roof. If you’re using Google Maps or the Google Maps app on your smart phone, simple search for “Upper Room Theatre Ministry” in Manassas, VA.

For more information and a map, visit our “Directions” page


Where can I park?

We have plenty of free parking both onsite and nearby our theater.


When are your performances?

For our summer musical, performance times are Tuesday-Saturday at 7:30pm, with additional 1:30pm matinees on Saturday and Sunday. For exact summer musical performance dates, please visit our Tickets page.

For our Winter Cabaret, we perform on the first Friday and Saturday of February at 7:30pm.


What should I do if I’m having problems ordering online?

If you’re having issues ordering online, please email tickets@upperroomtheatreministry.org for assistance.


What time should I arrive? When does your theater open?

Seating is general admission (you choose your own seat when enter the theater), so the earlier you arrive, the better your seating options. We allow people to start lining up in our lobby 90 minutes before a performance. Theater doors open approximately 30 minutes before a performance.


What if I’m running late?

Late seating is at the discretion of our House Managers. Because we want to ensure a great experience for our audience and actors, if you are late, you may have to wait several minutes before entering the theater, until a suitable spot occurs in the performance.


How do I pick up my tickets?

Because we do not mail your tickets, purchased tickets can be picked up at our theater’s “will call” table beginning 90 minutes before the performance, or during one of our limited box office hours.


Can I return or exchange my ticket?

All sales are final and non-refundable.  However, we understand that sometimes life may throw you a curveball. That’s why even though there are zero refunds and all sales are final, for 2018, we will strive to help you if an exchange situation comes up.

In that event an exchange is needed, tickets may only be exchanged into the same production and are based on availability. Tickets may not be exchanged after a performance has passed as we are unable to sell that seat to someone else.  The exchange must happen no later than 48 hours before the scheduled performance and you will incur a $5 per ticket fee.


What is your inclement weather policy?

We very rarely cancel performances (especially our summer shows) due to inclement weather. In the event a performance needs to be canceled because of bad weather or other unexpected circumstances, we will post a notice on our UpperRoomTheaterMinistry.org website and via our Upper Room Theatre Ministry Facebook page.


Does your theater run hot or cold?

Because our theater can sometimes run a bit warm, or slightly chilly with the A/C blowing, we recommend that you dress in layers and consider bringing a sweater or light jacket.


What is your handicap seating policy?

If you state that you need handicap seating when ordering, we have a very small handicap waiting area for those with wheelchairs, walkers, and crutches. The rest of your party will wait in the regular admission line, and you will enter the theater when they reach the front of that line. If you are in a wheelchair, you will be seated on the left hand side of our theater in our designated handicap seating area.